Horrible client care department and service from Sanlam

My experience with Sanlam has been horrible. You first wait a long time before your call gets answered. I still did not get them on the call after 30mins of waiting. I was calling to ask about the progress of the application we made for them to release our money. I am doing this because it took them forever to to change the policy from my deceased dad to us. They were meant to release the funds after that but no, that did not happen. I had to do multiple calls to them again. Different consultants tell you different things or no information at all. HOrrible experiance. I can't wait to be done with Sanlam.