********** service

I am not one to complain, but I have never experienced such ********** customer service.

We submitted a gap cover claim on 2022/11/06. After submitting the claim, we received an email stating all is in order and that we should receive our payout soon.

A few weeks passed without any communication, after following up, the consultant advised that the claim could not be processed due to outstanding documentation, despite the confirmation email sent to us.

After requesting the outstanding forms Sanlam proceeded to send the incorrect forms TWICE, which delayed the process by a further two weeks.

After eventually getting the correct documentation for the medical practitioner to complete, we submitted the form on 2023/02/03.

To date we have not received our money and no communication from Sanlam after multiple consultants have promised to escalate the matter.

We are approaching month 4 of struggling to get our money, considering this is our FIRST claim it really leaves a bitter taste.

Interactions with consultants have been nothing but tedious and a complete waste if time.

Hopefully the cancelation process will run more smoothly.