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Bash G

1 reviews | Active since Mar 2018

02 Dec 2022, 08:41

********** service

I have a policy with Sanlam Icover for a few years and i had a death in the family, first time claiming and the service is **********, the policy states it takes 48 hours to pay out after they have received the required documents, no one even bothers to call or keep you updated, i have to keep calling and to me told they couldn’t initiate the claim so they referred it to IT to manually do it and it takes 5 business days!!! This is unacceptable the level of service from Sanlam Icover is terrible i will make sure to have the policies canclled after this. I have never dealt with such pathetic customer service before.

0
Replies (11)
Sanlam
Sanlam's reply02 Dec 2022, 10:33
Official
Good day Bash

We are sorry to hear this and have escalated your complaint to the relevant team to get in touch with you.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply02 Dec 2022, 11:26
Official
Hi again

We have received feedback that an email has been sent to you requesting further information.

Regards
Sanlam Client Care
BG
Bash G's update02 Dec 2022, 15:01
Reviewer Update
I did respond but i get the same message every time

Sanlam: We've received your funeral claim. It will be assessed within 4 hours and you will be advised of outstanding documents. For more info, call ***
Sanlam
Sanlam's reply02 Dec 2022, 15:42
Official
Please send us a private message with the policy number so that we can inform the consultant.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply02 Dec 2022, 16:59
Official
Thank you Bash

We have relayed the policy number to the consultant.

Regards
Sanlam Client Care
BG
Bash G's update03 Dec 2022, 10:52
Reviewer Update
Still no response??? You guys are pathetic
Sanlam
Sanlam's reply05 Dec 2022, 09:24
Official
Good day

Sanlam is not open over weekends.  We are following up with the relevant department.

Regards
Sanlam Client Care 
Sanlam
Sanlam's reply06 Dec 2022, 09:13
Official
Good day

We have received confirmation that you have been contacted. 

Regards
Sanlam Client Care
BG
Bash G's update06 Dec 2022, 16:26
Reviewer Update
What is your definition of Contact, if its an automated email or sms then thats not contact no one bothers to call and explain what error you experiencing with my policy all i get is an sms or email saying we have received you claim and someone will be in contact in 4 hours then someone will reply on email theres an error on your policy which has been escalated which will take 5 business days!!! What error is thats so hard to advise, when we pay premiums theres no error but when you wana claim theres an error. Fix your ****
Sanlam
Sanlam's reply07 Dec 2022, 09:31
Official
Good day Bash

We are following up with the relevant team.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply07 Dec 2022, 13:27
Official
Hi again

We have received confirmation that you have been provided with feedback that the claim has been finalised.

Regards
Sanlam Client Care