1 reviews | Active since Nov 2013
********** customer service
Never in my life have experienced such horrible customer service from ANY INSURANCE COMPANY THAN I HAVE WITH YOU GUYS!!
THE utter pits I tell you! I initially logged a claim for the policy belonging to my late father in Jan 2020 till this day nothing has been done and each time I have to call in to get any information or feedback from them.
Recently I logged a complaint via their process and I didn't even receive a courtesy call just an email from a Penny Celler's saying I need to submit more documents.
I have since sent her back these documents and still no word from anyone even this so called Penny Cillers whom works for complaints.
To top it all off, they have been entertaining an imposter who now also states she is the wife to my late father and they have divulged personal information about the policy to her.
I'm actually in utter shock and disgut with the level of service I have received and I intend of taking this further.
We acknowledge receipt of your complaint.
Your matter has been escalated to the responsible team for further assistance.
Kind regards,
Sanlam Client Relations
We acknowledge receipt of your complaint.
Your matter has been escalated to the responsible team for further assistance.
Kind regards,
Sanlam Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. Regards Sanlam Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. Regards Sanlam Client Relations