CS
Claudette S

1 reviews | Active since Sept 2021

12 Oct 2021, 17:34

Hopeless Service

Assupol was very quick to contact me when the policy was in arrears after THEY made the mistake with the debit order. I did make a payment and contacted them to ask to confirm payment. I'm still waiting for their reply. They had the beneficiary wrong, my e-mail address, debit order date, etc. Don't know what else they have wrong I don't know about. Their online portal is useless as well.

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Replies (1)
Sanlam
Sanlam's reply13 Oct 2021, 06:16
Official
Good morning Claudette, we have received your review and will arrange for you to be contacted by our administration team to assist in rectifying the detail. Regards, Assupol Complaints Manager