CK
Candice K
1 reviews | Active since Jul 2018
05 Nov 2024, 13:33
Holding for 1hr10 mins
my partner hasnt been able to access hes sanlam app, so we tried to reset password, only the rest link never comes through, so we tried the WhatsApp line , WhatsApp line says to call in 1h10 mins and R175 airtime later still no one answered the call, i mean like how ridiculous is this, if we were able to access the app or the link was sent it wouldve saved us the irritation and aggregation, but nothing or no one seems to be working at Sanlam #Blackfriday
Helpful (0)
Replies (8)0
Replies (8)
Sanlam's replyOfficial
05 Nov 2024, 13:38Good day Candice We are sorry to hear of your poor client service experience. Please respond to our private message. Regards
Sanlam Client Care
Sanlam Client Care
Sanlam's reply05 Nov 2024, 13:38
Official
Good day Candice We are sorry to hear of your poor client service experience. Please respond to our private message. Regards
Sanlam Client Care
Sanlam Client Care
Sanlam's replyOfficial
05 Nov 2024, 14:12Thank you for the information. We have referred your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's reply05 Nov 2024, 14:12
Official
Thank you for the information. We have referred your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
CK
Candice K's updateReviewer Update
06 Nov 2024, 10:42still waiting for sanlam to make contact like how hard can it be to make a call
CK
Candice K's update06 Nov 2024, 10:42
Reviewer Update
still waiting for sanlam to make contact like how hard can it be to make a call
Sanlam's replyOfficial
06 Nov 2024, 11:16 Good day Candice
We are following up with Sanlam Corporate. Regards
Sanlam Client Care
We are following up with Sanlam Corporate. Regards
Sanlam Client Care
Sanlam's reply06 Nov 2024, 11:16
Official
Good day Candice
We are following up with Sanlam Corporate. Regards
Sanlam Client Care
We are following up with Sanlam Corporate. Regards
Sanlam Client Care
Sanlam's replyOfficial
21 Nov 2024, 15:29Good day Candice
We have received feedback that Sanlam Corporate has been in touch with you and that they are attending to the matter.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate has been in touch with you and that they are attending to the matter.
Regards
Sanlam Client Care
Sanlam's reply21 Nov 2024, 15:29
Official
Good day Candice
We have received feedback that Sanlam Corporate has been in touch with you and that they are attending to the matter.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate has been in touch with you and that they are attending to the matter.
Regards
Sanlam Client Care
CK
Candice K's updateReviewer Update
26 Nov 2024, 09:29Yes corporate has foned and given feedback that they are busy with the investigation and will provide feedback soon , that was 7 days ago , again attempts from our side to contact Sanlam has been futile.
CK
Candice K's update26 Nov 2024, 09:29
Reviewer Update
Yes corporate has foned and given feedback that they are busy with the investigation and will provide feedback soon , that was 7 days ago , again attempts from our side to contact Sanlam has been futile.
Sanlam's replyOfficial
26 Nov 2024, 10:53Good morning Candice
We are sorry to learn that the matter has not yet been resolved and have followed up with Sanlam Corporate.
Regards
Sanlam Client Care
We are sorry to learn that the matter has not yet been resolved and have followed up with Sanlam Corporate.
Regards
Sanlam Client Care
Sanlam's reply26 Nov 2024, 10:53
Official
Good morning Candice
We are sorry to learn that the matter has not yet been resolved and have followed up with Sanlam Corporate.
Regards
Sanlam Client Care
We are sorry to learn that the matter has not yet been resolved and have followed up with Sanlam Corporate.
Regards
Sanlam Client Care
Sanlam's replyOfficial
27 Nov 2024, 16:41Good day Candice
This is to confirm that the member was contacted and feedback was provided.
Regards
Sanlam Client Care
This is to confirm that the member was contacted and feedback was provided.
Regards
Sanlam Client Care
Sanlam's reply27 Nov 2024, 16:41
Official
Good day Candice
This is to confirm that the member was contacted and feedback was provided.
Regards
Sanlam Client Care
This is to confirm that the member was contacted and feedback was provided.
Regards
Sanlam Client Care