Highly disappointed

I withdrew my provident fund 2023 and sanlam sent me an incorrect IRP5, sent a request for an updated IRP5 in August 2024 after sars notified me until today I have sent countless emails and I only get auto response with reference number only, they don’t follow up, when u call numbers don’t go through, went to the branch and they called the call centre for me only to be told to send an email again- my funds are held at sars now because sanlam can’t do a simple thing- please assist with this it’s causing major delays, below is the reference (wf_***)