AS
Annatjie S

1 reviews | Active since Jan 2011

21 Feb 2018, 12:58

High Administration cost, zero feedback

We have a trust at Sanlam Trust. We pay high fees to administrate it but never get any feedback or statements!!! If we request is, it take forever to reply. This is not acceptable

0
Replies (2)
Sanlam
Sanlam's reply21 Feb 2018, 13:26
Official

Good day

We acknowledge receipt of your complaint and apologise for the service you've received thus far.

We will arrange for further investigation.

Kind Regards,

Client relations

Best regards,

Sanlam
Sanlam's reply22 Feb 2018, 10:54
Official

Good day

We referred this matter to our Sanlam Trust Department.

According to the information the Trust manager received a request for a statement on 20 February 2018 at 11:00 am. They have informed me that the manager is busy attending to your request.

Regards,

Client Relations

Best regards,