Item: Sanlam
Rating: 1
Author: Khomotso

Sanlam's replyOfficial

22 May 2025, 14:25

Good day K****tso

Please provide us with the details of your complaint and your policy number (privately).

On receipt of this information, we will escalate the matter for assistance.

Kindly note that we will use the information you provide only to assist you with this matter.

Regards
Sanlam Client Care

Best regards,

Sanlam's reply22 May 2025, 14:25

Official

Good day K****tso

Please provide us with the details of your complaint and your policy number (privately).

On receipt of this information, we will escalate the matter for assistance.

Kindly note that we will use the information you provide only to assist you with this matter.

Regards
Sanlam Client Care

Best regards,

K

Khomotso's updateReviewer Update

22 May 2025, 15:45

On the 1st of March i handed in my resignation letter at Lenmed Wilmed Park Private Hospital. They work with you Sanlam for Pension Funds. I filled in all the forms and waited for my money. Sanlam kept on saying Lenmed did not send section 4 & 5 and i did sent it 4 to 5 times. On the 13th of May, i contacted them again and they said that they did receive it. Sanlam also kept on saying they will escalate the matter, even now I'm still waiting for my money. My policies are in areas, my bond and everything. I have been waiting for two and a half months for this matter to be resolve
Please

K

Khomotso's update22 May 2025, 15:45

Reviewer Update

On the 1st of March i handed in my resignation letter at Lenmed Wilmed Park Private Hospital. They work with you Sanlam for Pension Funds. I filled in all the forms and waited for my money. Sanlam kept on saying Lenmed did not send section 4 & 5 and i did sent it 4 to 5 times. On the 13th of May, i contacted them again and they said that they did receive it. Sanlam also kept on saying they will escalate the matter, even now I'm still waiting for my money. My policies are in areas, my bond and everything. I have been waiting for two and a half months for this matter to be resolve
Please

Sanlam's replyOfficial

22 May 2025, 15:51

Good day K****tso We are sorry to hear of your poor client service experience. Please respond to our private message. Regards
Sanlam Client Care

Best regards,

Sanlam's reply22 May 2025, 15:51

Official

Good day K****tso We are sorry to hear of your poor client service experience. Please respond to our private message. Regards
Sanlam Client Care

Best regards,

Sanlam's replyOfficial

22 May 2025, 15:51

Good day K****tso
Please provide your ID number for us to trace your record. Regards
Sanlam Client Care

Best regards,

Sanlam's reply22 May 2025, 15:51

Official

Good day K****tso
Please provide your ID number for us to trace your record. Regards
Sanlam Client Care

Best regards,

K

Khomotso's updateReviewer Update

22 May 2025, 16:22

***

K

Khomotso's update22 May 2025, 16:22

Reviewer Update

***

Sanlam's replyOfficial

22 May 2025, 16:44

Thank you for the information. We have referred your complaint to Sanlam Corporate.
Regards
Sanlam Client Care

Best regards,

Sanlam's reply22 May 2025, 16:44

Official

Thank you for the information. We have referred your complaint to Sanlam Corporate.
Regards
Sanlam Client Care

Best regards,

Sanlam's replyOfficial

23 May 2025, 13:01

Good afternoon K****tso

We have received feedback that Sanlam Corporate has sent you an email.

Regards
Sanlam Client Care

Best regards,

Sanlam's reply23 May 2025, 13:01

Official

Good afternoon K****tso

We have received feedback that Sanlam Corporate has sent you an email.

Regards
Sanlam Client Care

Best regards,

Hi HelloPeter

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