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Nandipha N

1 reviews | Active since May 2023

03 May 2023, 12:33

Help they are still debiting our account

My husband and I have canceled the Sanlam cover over 2 months but they still debiting . They have send roof that is canceled but they still debiting . Over 3k . Please help the inconvenience 😔

0
Replies (18)
Sanlam
Sanlam's reply03 May 2023, 14:15
Official
Good day Nandipha

We are sorry to hear this.  Please send us a private message with either the policy or relevant ID numbers so that we can assist you.

Regards
Sanlam Client Care
NN
Nandipha N's update04 May 2023, 08:25
Reviewer Update
Good morning . We haven’t received any call. Please assist . We in need
Sanlam
Sanlam's reply04 May 2023, 12:06
Official
Good afternoon Nandipha

The responsible department is struggling to get hold of your husband.

What time of the day would be most convenient for your husband to receive a call from them?  You are welcome to respond to us via Private reply.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply05 May 2023, 11:56
Official
Good day Nandipha

The relevant department has confirmed that they have sent an email.  They have not been able to reach you telephonically.

Regards
Sanlam Client Care
NN
Nandipha N's update15 May 2023, 09:19
Reviewer Update
Good day .

Till today we haven’t received the refund. They have sent through the refund form of which no one told us after waiting 5 working days. We have sent the form now lease check and assist with releasing the funds. How long more should we wait ?
Sanlam
Sanlam's reply15 May 2023, 10:30
Official
Good day Nandipha

The relevant team was not able to reach you telephonically when you previously submitted your complaint.  We have however escalated your compliant to them again.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply15 May 2023, 14:22
Official
Good afternoon Nandipha

We have received confirmation that you have been sent an email.

Regards
Sanlam Client Care
NN
Nandipha N's update15 May 2023, 15:38
Reviewer Update
Good.
NN
Nandipha N's update15 May 2023, 15:39
Reviewer Update
Good day

Is it a refund email?
Sanlam
Sanlam's reply15 May 2023, 15:59
Official
Hi Nandipha

It is feedback regarding the refund.

Regards
Sanlam Client Care
NN
Nandipha N's update15 May 2023, 16:20
Reviewer Update
Hi

Oh ok no problem. Is it not possible to request them to call me on ***. We left the office for us to check the email and I’m not reporting to the office tomorrow. Just incase they need something and might delay .
Sanlam
Sanlam's reply15 May 2023, 16:29
Official
Hi Nandipha

We have responded to your private message.

Regards
Sanlam Client Care
NN
Nandipha N's update15 May 2023, 17:41
Reviewer Update
Thank you so much for
Your assistance. I will await the refund. I hope it won’t take days to be processed
Sanlam
Sanlam's reply16 May 2023, 09:07
Official
Hello Nandipha

It is our pleasure.

Regards
Sanlam Client Care
NN
Nandipha N's update17 May 2023, 14:12
Reviewer Update
Good day

Thank you so much for the refund but it’s not the expected amount . Can you kindly check if all the requested policies have been canceled and nothing will be debited this month .

Really appreciate your assistance in this matter .
Sanlam
Sanlam's reply17 May 2023, 15:19
Official
Good day Nandipha

We have requested feedback from the relevant team.

Regards
Sanlam Client Care
NN
Nandipha N's update17 May 2023, 15:42
Reviewer Update
Okay Thank you so much .
Sanlam
Sanlam's reply19 May 2023, 15:34
Official
Good day Nandipha

We have received feedback that you have been sent an email.

Regards
Sanlam Client Care