Help required is NO help at all!

I have a personal loan with Sanlam. For the past 2 days I have been trying to find out what my settlement value is. I have called 5 times, only to be transferred from pillar to post first of all, and then referred to the Collections Department and asked if I was under debt review, even though my payments have all been received regularly and timeously by them. Yesterday afternoon I was told that they would call me back as they were extremely busy. Still no call, so I tried again this morning. After being cut off first of all, I was eventually put through to Customer Care, where I waited for over 5 minutes for the call to be answered. After giving my ID number for the umpteenth time, I was told that they had load-shedding and would have to call me back. I asked if they definitely would, because I'd heard that before. I was then told that the generators had just kicked in, and would I mind holding, after which I was promptly put straight back into the queue to wait another how long. All I want is to know what my settlement value is, but it seems as if all this call centre does is ask for ID numbers and finished. Perhaps if I renege on my payments I'll finally get a call from them!