1 reviews | Active since Apr 2021
Hello, Anyone Out There
Hello, is there anyone out there!?
That is how I feel about my current standing with Sanlam Personal Loans.
No matter what means I try and reach them, whether via email or phonecall, it is IMPOSSIBLE to reach anyone.
My frustration: 1. I needed to change my debit order date due to change of jobs. NO RESPONSE. As a result, I have just had 2 debits go off of my account. Just days apart. And upon trying desperately to reach someone via *** .... NO CONSULTANT is available. 2. By some miracle earlier in the month I was able to reach a consultant to question why the rather large deposit I made towards my outstanding amount did not reflect on my statement, she looked online and said it was visible, and would send an updated statement ... another 'crickets' moment.
This shocking service when you do nothing but lure people in to consider loans.
We acknowledge receipt of your e-mail below. We have escalated your matter to the relevant department for further investigation.
Kind regards,
Sanlam Client Relations
Best regards,
We acknowledge receipt of your e-mail below. We have escalated your matter to the relevant department for further investigation.
Kind regards,
Sanlam Client Relations
Best regards,
A) Advise why the double deduction this month
B) Move my debit order as requested
C) Given me an updated statement reflecting my deposit
A) Advise why the double deduction this month
B) Move my debit order as requested
C) Given me an updated statement reflecting my deposit
Your comments are noted and referred to the responsible team for further handling. One of our consultants will be in touch with you.
Regards,
Sanlam Client Relations
Best regards,
Your comments are noted and referred to the responsible team for further handling. One of our consultants will be in touch with you.
Regards,
Sanlam Client Relations
Best regards,