Heel of services from sanlam :Waited almost 3 months for my retirement pension

Poor poor poorest of the service I have ever received in my life, even a dead dog does not not through what I am going through with Sanlam, requested an withdrawal from my retirement from sanlam in October 2024 already and we are in January 2025 and no communication nor funds in my account, I have been given the run around from the word go. What does it take for them just payout what is due to a person. Last communication was in November when I was told the payout will take 2-3 weeks and still nothing. Complains keep ignoring my emails and no communicate from the past 3 months now