Heart broken client of assupol

I submitted a claim on assupol on the 13th November for my cousin and it came today a declined...I don't understand how can it be declined I was the one who was arranging the funeral spent every cent cause I am the family member of the deceased he's my Aunts son from day 1 I was the1 with my cousin(The uncles deceased) who wear there from investigators.I am not happy at all I have slip of the groceries and slip from the palour as I was busy preparing with my cousin