Heart broken by Sanlam

I'm so disappointed with the treatment im getting from Sanlam. My brother passed on 2 weeks ago and he had no ID due to the state of his mind. When i added him on my sanlam policy i was convinced and told that i would be assisted if something were to happen to him despite the ID issue but to my surprise now that he has passed on they want countless documents that i cannot get hold of. I had to borrow money for the funeral and run like a headless chicken because of sanlam and I've taken a decision that I'm moving all my policies to another company.