Heart Breaking Citizen.

I'm so confused.My sister burned and passed on,on the 28/12/2024 and although the claim was submitted 03/12/2024 but no payout yet whereby the body should have been buried already.But my brother in does not have other policies accept at Sanlam Life.How it break our hearts to let her still lying in the morgue.This morning he called Sanlam and they confirm that the claim process is at the payment and it will be finalized today for payout.I gave him 5 hours and told him to contact Sanlam again and now it is in for audit.Is it because it was an unnatural death.Thank God I took the courage and went to collect my sister's body myself in Kimberley as one of the benefit was that she will be transported from any city in South Africa.