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TM
Thabang M

1 reviews | Active since Jan 2018

26 Jun 2025, 12:33

Having the worst experience with Sanlam.

Sanlam is failing to help me with a simple request! Every week I am taken from one department to another.

I have product with Sanlam which i cannot see or access on both their Mobile App and on the browser.

I am moved between IT and ClientCare Or i call, get through to client care and the phone mutes. Have to start the process again.

This is now my 2nd Month!

0
Replies (5)
Sanlam
Sanlam's reply26 Jun 2025, 12:55
Official
Good day Thabang   
 We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Personal Loans,
 
 Regards
 Sanlam Client Care 
TM
Thabang M's update26 Jun 2025, 13:21
Reviewer Update
Sanlam called me .. response “we can’t assist you further with the query”
Sanlam
Sanlam's reply26 Jun 2025, 14:33
Official
This is to confirm that you have been contacted via email. Please respond to the email for further assistance.

 Regards
 Sanlam Client Care
TM
Thabang M's update26 Jun 2025, 16:29
Reviewer Update
No. I have no email from Sanlam
Sanlam
Sanlam's reply26 Jun 2025, 17:03
Official
Hello again, Thabang

Please check your spam folder as the emails we sent may have been directed there. 

Regards
Sanlam Client Care