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Naledi N

1 reviews | Active since Apr 2021

10 Sept 2025, 16:42

Assupol Life

<div>I’ve just NEVER been happy with this *********** organisation tbh ! I’ve had issues with my salary and I was in arrears which I rectified. In April I paid double and was told my policy is in advance and a refund would be given, that was fine. I asked for a cash payment because I had serious issues with salaries at work. June, July I didn’t pay. I then paid in Aug R1800 to make up for the missed payments. I missed another payment in Aug then I paid beginning of September for Aug. HOW WAS U I SUPPOSED TO KNOW I WAS SUPPOSED TO PAY FOR AUG? WHY WAS A REFUND PROVIDED FOR IF I WOULD HAVE NEEDED TO MAKE ANOTHER PAYMENT END OF MAY ? I would have just forfeited that refund which was for a policy in advance and covered for May 2025, IF I KNEW AND WAS TOLD BY YOUR PATHETIC CONSULTANTS. Now I AM left with your carelessness and now have a policy that is in arrears by a month with an amount of R897. I just spoke to a disrespectful consultant who indirectly said they don’t care. LIKE *** IS THIS? I’m sorry. If you think I need your services and that’s why I’m receiving this horrible treatment from Assupol, think twice. WHO HAS TO NOW PAY THAT REMAINING MONEY OF R897? ME AGAIN? When a refund was provided because I was in advance ! No one ever told me I’d have to make a payment end of May because I’m thinking my policy was in advance at the time. CAN SOMEONE SENIOR FROM FINANCE CALL ME TO EXPLAIN THIA CARELESSNESS? I will also have no choice but to take this to the ombudsman.</div>

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Replies (7)
Sanlam
Sanlam's reply11 Sept 2025, 07:03
Official
Dear Naledi, thank you for your review. We will investigate this and provide feedback to your direct e-mail. Regards, Assupol Complaints Manager
NN
Naledi N's update12 Sept 2025, 13:31
Reviewer Update
I haven’t received any call back, any message, NOTHING. What’s the latest update on this?
Sanlam
Sanlam's reply12 Sept 2025, 13:44
Official
Good day, please see our direct response emailed to you
NN
Naledi N's update12 Sept 2025, 13:54
Reviewer Update
THAT RESPONSE ISNT SAYING ANYTHING ABOUT MY CONCERNS AND QUERY. YOURE CLEARLY NOT UNDERSTANDING MY ISSUE. ALL YOU CARE AJOUT AS ASSUPOL IS THE FACT THAT I, AS THE POLICYHOLDER IS RESPONSIBLE TO MAKE PAYMENT TO MY POLICY TO AVOID ANY CHALLENGES OR LAPSING OF MY POLICY BUT STILL NOTHING IS BEING ADDRESSED WITH MY QUERY. I mean what’s going on? This is how I should be treated ? WHY WAS A REFUND OFFERED IF I WAS GOING TO HAVE TO MAKE PAYMENT AGAIN IN MAY? IF I WAS INFORMED BY THE CONSULTANT, I WOULD HAVE JUST LEFT MY POLICY TO BE IN ADVANCE. That email says NOTHING INSTEAD I AM BEING BLMED. NO INVESTIGATION WAS DONE ON THIS MATTER INSTEAD ASSUPOL DOESNT CARE A DAMN BECAUSE ITS MY FAULT I MUST PAY. I WILL move to another insurance company. You’re PATHETIC
Sanlam
Sanlam's reply12 Sept 2025, 13:58
Official
Your response is noted, we will respond to this to your direct email
NN
Naledi N's update12 Sept 2025, 14:05
Reviewer Update
The way Assupol doesn’t care, I AM the one again who should follow up and check if there’s anything being done. I’m moving to another insurance, I won’t tolerate such behavior. You are NOT doing me a favour, LET US GET THAT CLEAR. And the dumb reference checks you always do, please make that phone record available.
Sanlam
Sanlam's reply12 Sept 2025, 14:06
Official
Will do