NE
Nevada E
1 reviews | Active since Oct 2019
15 Oct 2019, 14:25
Hassels to cancel policy
I have been trying to cancel my life insurance from end of Sept, only to receive a mail today saying that an advisor will contact me. I do not want an advisor contacting me and I want my policy canceled ASAP as in the day I first requested it to be canceled. I want it canceled with immediate effect.
Helpful (0)
Replies (3)0
Replies (3)
Sanlam's replyOfficial
16 Oct 2019, 16:08Good day Nevada
Can you please provide us with your policy number.
Regards
Client Relations
Can you please provide us with your policy number.
Regards
Client Relations
Sanlam's reply16 Oct 2019, 16:08
Official
Good day Nevada
Can you please provide us with your policy number.
Regards
Client Relations
Can you please provide us with your policy number.
Regards
Client Relations
Sanlam's replyOfficial
17 Oct 2019, 12:40Good day Nevada We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
Regards
Client Relations
Sanlam's reply17 Oct 2019, 12:40
Official
Good day Nevada We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
Regards
Client Relations
Sanlam's replyOfficial
17 Oct 2019, 12:59Good day Nevada
We were informed that a consultant will contact you. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Client Relations
We were informed that a consultant will contact you. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Client Relations
Sanlam's reply17 Oct 2019, 12:59
Official
Good day Nevada
We were informed that a consultant will contact you. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Client Relations
We were informed that a consultant will contact you. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Client Relations