Hart broken poor service

Item: Sanlam
Rating: 1
Author: Brandon C

We have recently lost our granfather on Tuesday but when we tried to claim ther was stated that they could not pick up any of this policy nor id number.

1st when this policy has been done there was not stated that ther would be waiting period of 12 months. How can you determaine when some one is going to die! When we took ou this policy no one bothered to say that there was going to be a waiting period of 12 months .

This i know is ******* to put such clause in paperwork as to you stated wen cover start is when the first premium will be deducted from your account. And then you state that there is a waiting period it has been 6 months and this hase been going off my accout. Though if i known this i would not have taken this out... all the paperwork and all the advertisments and all the calls does not correspond with any of this policy.

Helpful (0)

Replies (3)

Sanlam's replyOfficial

04 Jan 2019, 14:54

Good day, we acknowledge receipt of your complaint. Can you please provide us with a policy or ID number of the policy holder in order to assist? We await your urgent reply in this regard.

Kind regards
Client Relations department

Sanlam's reply04 Jan 2019, 14:54

Official

Sanlam's replyOfficial

04 Jan 2019, 15:33

Thanks for speedy response. we will request the relevant department to give urgent attention to your complaint.

Kind regards
Client Relations department

Sanlam's reply04 Jan 2019, 15:33

Official

Thanks for speedy response. we will request the relevant department to give urgent attention to your complaint.

Kind regards
Client Relations department

Sanlam's replyOfficial

07 Jan 2019, 10:31

Good morning

We received feedback from Sanlam Sky that a response was e-mailed to you.

Kind regards

Client Relations department

Sanlam's reply07 Jan 2019, 10:31

Official

Good morning

We received feedback from Sanlam Sky that a response was e-mailed to you.

Kind regards

Client Relations department