PR
Palesa R

1 reviews | Active since Aug 2018

12 Sept 2018, 15:29

Harrassment!

I am so upset, before my claim was paid out assupol called some of my family members to verify and that was ok. Today they had an investigator go to my grand mother’s house to harass my sister as if i stole money from assupol!!!! I immediately call their complaints to let them i do not appreciate this and Jacolien assisted me. I would like to suggest that assupol should add it in the adverts that they will harass you after pay out, send investigators after you, call your whole family!!!!!!!!!!!

0
Replies (2)
Sanlam
Sanlam's reply12 Sept 2018, 15:32
Official

Dear Palesa,

Thank you for reporting this matter to us.

I refer to our telephonic discussion earlier this afternoon and confirm that I have escalated your concerns to our claims management team for further assistance.

I will provide feedback to you as soon as possible, but not later than 18 September.

Regards

Mrs J Potgieter

Assupol Complaints Manager

Best regards,

Sanlam
Sanlam's reply13 Sept 2018, 13:31
Official

Dear Palesa,

I refer to our direct e-mails of today and confirm that the matter was favourably resolved.

Please let me know if we can be of any further assistance.

Regards

Best regards,