1 reviews | Active since May 2016

02 Aug 2018, 20:00

Harassment telephonically up to 30 times per day

Between yesterday and today I received random calls to my cellphone and once on my landline at work asking for my ID No. I asked them what it was about then they put the phone down. My cell number is ********** . I am an existing client of Sanlam, so please check against my cell number. I REFUSE to give out my private information telephonically without being informed what the call is about. PLEASE DESIST FROM CALLING ME. I REPEAT PLEASE DO NOT CALL ME. I previously had a policy with Sanlam which they allowed (conveniently) to lapse without informing me then when I asked how I could rectify immediately they gave me the amount of R1 700 which I paid immediately. The next month I was informed that I needed to pay a further R5 500 to re-active the policy. Totally unacceptable being fed lies and being misled. I refuse to have any further dealings therefore with Sanlam. Once my loan is paid up I will be done. No more Sanlam. Goodbye

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Replies (2)
Sanlam
Sanlam's reply02 Aug 2018, 20:06
Official

Good day Lestie

Thank you for bringing this matter to our attention. We will investigate your complaint and contact you soon.

Kind regards

Client Relations

Sanlam
Sanlam's reply03 Aug 2018, 07:41
Official

Good day Lestie West

We acknowledge receipt of your complaint and will arrange for investigation.

Please accept our apology for the inconvenience caused.

Kind Regards,

Client Relations