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Akesh M

1 reviews | Active since Jan 2012

06 Dec 2021, 09:43

Harassment - Nuisance-Stupidity

Sanlam call center harassment is one of its kind. Agents do not understand simple English when I instruct not to call. 8 calls in one day - the only language they do understand is vulgarity which seemed to have stopped the calls. Amazing how one can comprehend that!!!

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Replies (5)
Sanlam
Sanlam's reply06 Dec 2021, 09:56
Official
Dear Akesh

Please accept our apology for the service you have received. Your matter was escalated to the responsible team for further investigation. One of our consultants will be in touch with you. 

Regards 
Sanlam Client Relations
Sanlam
Sanlam's reply06 Dec 2021, 16:25
Official
Dear Akesh

We have tried calling you to discuss the matter further. Please provide a convenient time for a call back. 

Kind regards
Sanlam Client Relations
AM
Akesh M's update08 Dec 2021, 12:26
Reviewer Update
DO NOT CALL - JUST REOVE ME FROM ALL COMMUNICATIONS IN ALL DEPARTMENTS!!!! - SIMPLE REQUEST!!!!
AM
Akesh M's update08 Dec 2021, 12:27
Reviewer Update
DO NOT CALL - JUST REMOVE ME FROM ALL COMMUNICATIONS IN ALL DEPARTMENTS!!!! - SIMPLE REQUEST!!!!
Sanlam
Sanlam's reply08 Dec 2021, 15:19
Official
Dear Akesh

Your comments are noted and we have referred your matter to all business units to remove you from our direct marketing. 

Regards 
Sanlam Client Relations