Happy to take your money but unable to meet their obligations and fix their problems

Over 3 months ago a disability claim was approved. Sanlam continues to deduct their monthly payment from the bank account. This has now happened 2 months in a row - literally take bread out of our mouths. They do not respond to the emails sent. When phoning into the help line the ladies act professionally but no result is experienced, despite promises of escalation and resolution. Seemingly they are happy to receive the insurance premium on their products but reluctant or unable to arrange the payouts as approved.