1 reviews | Active since Feb 2017
Happy Customer
App**** for a loan online. Within an hour or two, i was contacted by an agent who in less than 30 mins went through my application. The following morning, was contacted by another agent who went through the terms and condition should it be approved and double checked that the previous agent had informed me of all aspects of the loan as the application was approved but what i qualify for needed to be worked out. The afternoon of that day, the agent called me back - my loan amount was granted - after finalising all other information and documents, the money was in my account the following morning. Very competent, polite and professional staff; and excellent service provided. Will definitely refer them! Well Done! :)
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Kind regards
Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Kind regards
Client Relations
We profusely apologise for the misinterpretation. We are elated with the positive experience and will surely escalate it to the manager.
Regards
Client Relations
We profusely apologise for the misinterpretation. We are elated with the positive experience and will surely escalate it to the manager.
Regards
Client Relations