Had to bury my dad on debt! 😡

I submitted a funeral claim on Tue April 1st, my late dad’s funeral took place on Sat April 5th. It’s Monday April 7th and to date Assupol has not paid out. I’ve spent over 8hours on the phone combined. Spoke to a Thandeka who also couldn’t reach the claims department. Then a Nonhlanhla who insisted because managers work from home, calls can’t be transferred there. Spoke to Pumla from claims department who claims to have only received the request today as the “Jacqueline” whom the case was assigned to, is on leave. We had to borrow money to burry my dad because Assupol is ***********! I don’t recommend it to anyone!