1 reviews | Active since Apr 2019
Guys stop the lies, do your job and give me my money
Ive been waiting for my pension fund payment from sanlum. And I keep getting the run-around. Everytime I call there's a different issue, 1st it was an issue with my I'd of which I sent, then it was my bank statement which I also sent. Then I was told the payout would be on the 25th of March, then I called nd the date was changed to the 28th then I called again and the date has changed yet again. I even went online to sanlum and complained on their website, I received a call from a lady who said she would call me the next day in the morning but nothing. I waited for the call or any type of communication but still nothing. Eventually at 3pm in the afternoon she gave me a call but said nothing promising and finally im told that documents were sent to sars and wen i followed up there was a technicall issue. I followed up again this morning and spoke to a lady by the name of KARABO. She said i should ud call sars nd wen i asked for the number she had the nerve of telling me to google it or she can google it for me. I called sars nd was surprised wen i was told my application declined with an error code 4378 last week already but JODI who is responsible for my application said she was still waiting for feedback. I called Ive been waiting for my pensiob fund payment from sanlum. And I keep getting the run-around. Everytime I call there's a different issue, 1st it was an issue with my I'd of which I sent, then it was my bank statement which I also sent. Then I was told the payout would be on the 25th of March, then I called nd the date was changed to the 28th then I called again and the date has changed yet again. I even went online to sanlum and complained on their website, I received a call from a lady who said she would call me the next day in the morning but nothing. I waited for the call or any type of communication but still nothing. finally im told that documents were sent to sars and wen i followed up there was a technicall issue. I followed up again this morning and spoke to a lady by the name of KARABO. She said i shud call sars nd wen i asked for the number she had the nerve of telling me to google it. I called sars nd was surprised wen i was told my application declined with an error code 4378 last week already but JODI who said she would assist me for my application said she was still waiting for feedback. I called once today nd got the info i needed so why must i do sanlum consultants job for them. Guys stop the lies, do ur job and give me my money, its long overdue to.
We acknowledge receipt of your complaint . This is unfortunate to hear. We will arrange for further investigation.
Kind Regards,
Client Relations
We acknowledge receipt of your complaint . This is unfortunate to hear. We will arrange for further investigation.
Kind Regards,
Client Relations
We sincerely apologize for the service experience received.
Kind Regards,
Client Relations
We sincerely apologize for the service experience received.
Kind Regards,
Client Relations
