Gross Negligence

I am a beneficiary of a trust managed by Sanlam. The Trust Administrator confirmed via email that my funds were processed over a week ago.

As of today, Wednesday, February 18th, NO funds have reflected. The Trust Administrator's line is being diverted, and the Sanlam switchboard repeatedly drops my calls when I ask for a manager.

I am currently in my flat with a minor child. I have ZERO food and only 10 units of electricity left because I re**** on Sanlam’s written confirmation of payment. This is no longer a financial delay; it is gross negligence and a violation of human rights.