SJ
Salome J
1 reviews | Active since May 2011
03 Apr 2025, 13:19
Greatly Dissappointed
We’ve recently encountered some bad news where my husband was diagnosed with terminal stage 4 pancreatic & liver cancer. His Life cover - Disability portion at OUTsurance paid out within a week. Unfortunately I can’t say the same about Sanlam. Seeing that he’s been a client for over 30 years, it’s sad to say that it’s been more then 6 weeks trying just to get a response from Sanlam
Helpful (0)
Replies (9)0
Replies (9)
Sanlam's replyOfficial
03 Apr 2025, 14:26Good day Salome
We apologise for your service experience and have requested the Sanlam Living Benefits Claims department to look into the matter and contact you.
Regards
Sanlam Client Care
We apologise for your service experience and have requested the Sanlam Living Benefits Claims department to look into the matter and contact you.
Regards
Sanlam Client Care
Sanlam's reply03 Apr 2025, 14:26
Official
Good day Salome
We apologise for your service experience and have requested the Sanlam Living Benefits Claims department to look into the matter and contact you.
Regards
Sanlam Client Care
We apologise for your service experience and have requested the Sanlam Living Benefits Claims department to look into the matter and contact you.
Regards
Sanlam Client Care
Sanlam's replyOfficial
03 Apr 2025, 17:53Good afternoon Salome
We have received feedback that you have been contacted and that the matter is receiving attention.
Regards
Sanlam Client Care
We have received feedback that you have been contacted and that the matter is receiving attention.
Regards
Sanlam Client Care
Sanlam's reply03 Apr 2025, 17:53
Official
Good afternoon Salome
We have received feedback that you have been contacted and that the matter is receiving attention.
Regards
Sanlam Client Care
We have received feedback that you have been contacted and that the matter is receiving attention.
Regards
Sanlam Client Care
SJ
Salome J's updateReviewer Update
04 Apr 2025, 15:27I think the description “attention” is an overstatement.
I had a call yesterday from Sanlam apologising as the claim was already approved 3 days ago and they could not contact me due to work load. Really? Never mind the fact that the person had no info whatsoever relating to the claim. If you looking for service, Sanlam is not the way to go as I still have no idea what’s going on
I had a call yesterday from Sanlam apologising as the claim was already approved 3 days ago and they could not contact me due to work load. Really? Never mind the fact that the person had no info whatsoever relating to the claim. If you looking for service, Sanlam is not the way to go as I still have no idea what’s going on
SJ
Salome J's update04 Apr 2025, 15:27
Reviewer Update
I think the description “attention” is an overstatement.
I had a call yesterday from Sanlam apologising as the claim was already approved 3 days ago and they could not contact me due to work load. Really? Never mind the fact that the person had no info whatsoever relating to the claim. If you looking for service, Sanlam is not the way to go as I still have no idea what’s going on
I had a call yesterday from Sanlam apologising as the claim was already approved 3 days ago and they could not contact me due to work load. Really? Never mind the fact that the person had no info whatsoever relating to the claim. If you looking for service, Sanlam is not the way to go as I still have no idea what’s going on
Sanlam's replyOfficial
04 Apr 2025, 15:42Hello Salome
Thank you for coming back to us.
We have again reached out to the responsible team for assistance.
Regards
Sanlam Client Care
Thank you for coming back to us.
We have again reached out to the responsible team for assistance.
Regards
Sanlam Client Care
Sanlam's reply04 Apr 2025, 15:42
Official
Hello Salome
Thank you for coming back to us.
We have again reached out to the responsible team for assistance.
Regards
Sanlam Client Care
Thank you for coming back to us.
We have again reached out to the responsible team for assistance.
Regards
Sanlam Client Care
Sanlam's replyOfficial
07 Apr 2025, 15:15Good afternoon Salome
We have sent you a private reply.
Regards
Sanlam Client Care
We have sent you a private reply.
Regards
Sanlam Client Care
Sanlam's reply07 Apr 2025, 15:15
Official
Good afternoon Salome
We have sent you a private reply.
Regards
Sanlam Client Care
We have sent you a private reply.
Regards
Sanlam Client Care
SJ
Salome J's updateReviewer Update
14 Apr 2025, 13:46The same *********** manager was in touch that could still not answer our questions. I then requested for contact with someone from Sanlam that can actually assist which has not happened to date. This is extremely frustrating and unacceptable
SJ
Salome J's update14 Apr 2025, 13:46
Reviewer Update
The same *********** manager was in touch that could still not answer our questions. I then requested for contact with someone from Sanlam that can actually assist which has not happened to date. This is extremely frustrating and unacceptable
Sanlam's replyOfficial
14 Apr 2025, 14:00Hello Salome
Thank you for contacting us about this.
We have requested urgent assistance from the relevant team.
Regards
Sanlam Client Care
Thank you for contacting us about this.
We have requested urgent assistance from the relevant team.
Regards
Sanlam Client Care
Sanlam's reply14 Apr 2025, 14:00
Official
Hello Salome
Thank you for contacting us about this.
We have requested urgent assistance from the relevant team.
Regards
Sanlam Client Care
Thank you for contacting us about this.
We have requested urgent assistance from the relevant team.
Regards
Sanlam Client Care
SJ
Salome J's updateReviewer Update
13 Jun 2025, 10:39Sad to say that we are still waiting for any response whatsoever from Sanlam. Would it be possible at all for someone in a senior position to contact me and at least just give me feedback/update on the matter as I’ve had no response from either Dorcas Mabaso or Angus Arensen
SJ
Salome J's update13 Jun 2025, 10:39
Reviewer Update
Sad to say that we are still waiting for any response whatsoever from Sanlam. Would it be possible at all for someone in a senior position to contact me and at least just give me feedback/update on the matter as I’ve had no response from either Dorcas Mabaso or Angus Arensen
Sanlam's replyOfficial
14 Jun 2025, 23:04Good day Salome
Please advise have you reached out to us. We have relayed the message to the relevant department.
Regards
Sanlam Client Care
Please advise have you reached out to us. We have relayed the message to the relevant department.
Regards
Sanlam Client Care
Sanlam's reply14 Jun 2025, 23:04
Official
Good day Salome
Please advise have you reached out to us. We have relayed the message to the relevant department.
Regards
Sanlam Client Care
Please advise have you reached out to us. We have relayed the message to the relevant department.
Regards
Sanlam Client Care