1 reviews | Active since Sept 2016

29 Sept 2016, 15:44

Great customer service

<p>My mother has a Sanlam icover policy and I am the policy payer. I received an email this morning stating that following a recent policy audit, they found that they have erroneously debited an additional amount from my account and that they will be refunding me for it. </p> <p>I wasn't even aware of the extra amount being erroneously debited but becasue Sanlam is such a genuine company that offers professional customer service and assistance, they alerted me and refunded accoridngly. Thank you Sanlam!</p>

0
Replies (1)
Sanlam
Sanlam's reply29 Sept 2016, 16:03
Official

Dear Sibongile Xaba

Thank you so much for the comment.

This will most definately be escalated to the relevant department.

Kind regards

Leigh-Roy Apollis
Consultant: Client Relations