GP\***2\2024 - AW Peters vs Sanlam Umbrella Provident vs Cut-N-Weld Supplies

Good evening.
Yes, but when will they respond and rectify the matter?
Is four months an acceptable lead time?
Am I being unreasonable?
This is having a financial implications for me.

Good evening,

I have emailed Sanlam Corporate numerous times and still don't get any response.

I was told the person to speak to is *** but I don't get a response from them neither.

Phoning doesn't help neither or the *** and ***

So what am I supposed to do?

Thank you.

I am currently in the Life Wilgers Hospital and I trust that I will get a positive response from Sanlam Corporate before the end of the week.

Today is D day.
I spoke to my Attorney yesterday and if we don't have answers by close of business today, he will start civil proceedings on Monday.
Sanlam Corporate has had long enough to resolve this issue and is blatantly ignoring me. Clear sign of arrogance and poor Corporate Mismanagement and Governance.
I have started sending all the supporting documentation, which Sanlam Corporate have, to my Attorney.
I got a call yesterday from someone in the Client Care department and Apparently, conveniently the person allocated to my complaint is not in the office for a few days.
My legal fees are going to be a drop in the ocean compared to the Negative Publicity Sanlam and The Sanlam Umbrella Provident Fund and Disability Benefits Department are going to get when this goes to court.

Yes, thank you, I have been contacted.
I however still don't have the answers I am looking for.
I am still waiting for a detailed statement of my Sanlam Umbrella Provident Fund Contributions since inception until now.
The figures from the statement downloaded from Sanlam Portal don't show sufficient contri to the Sanlam Umbrella Provident Fund for the last year.

Good afternoon,

Thank you.

It reflects poorly on Sanlam Corporate Governance when the Employer doesn't declare the correct contributions and basic salary of the employee and the employee loses financially.
The employer gets a slap on the wrist.
The time frame to investigate and resolve is ridiculous, despite me providing all my payslips!

Thank you.

The right thing for me to do is to open a civil case against my precious employer for financial losses.

When I opened a case of ***** against them, their Attorney threatened me with legal action, as they claimed it was a bona fide mistake, despite this has been going on for a while and they even declared the incorrect annual basic salary on my UIF Declaration!

You can inform Sanlam Corporate that I have forwarded all the supporting documents to my legal advisor, including the settlement letter from the PFA. Despite stating that they were going to rectify my Disability Benefits, I still received the incorrect amount this evening.

Still no response from Sanlam Corporate or Disability Benefits Department.
I phoned Sanlam Head Office and ended up listening to music again.
I phoned a number of times until I got to speak to someone in a different Department, who promised to relay my message to the correct Department.
Maybe I should just go to the media and expose Sanlams incompetence.