Good service after email glitch

My father receives a monthly pension from Sanlam. He passed away in November. It was quite a process to get his pension sorted out to be sent to his widow, my mother. It took a long time for all of the documents to be certified and scanned. After two months I decided to follow up by call. Once I called Sanlam Pensions, the service I received on behalf of my mother was excellent. The problem of a missing document was quickly resolved and the matter finalized and attended to within hours. The service from the consultants was excellent. Pity it had to take a phone call.