KN
Katlego N
1 reviews | Active since May 2017
18 Mar 2025, 11:42
Good luck getting your money, it’s like it’s not yours
I am battling to get feedback on my withdrawal which was made on the 31st January 2025. It’s the 18th March now and no feedback. I hold your call for hours and your WhatsApp says you’ve reached capacity and can’t help me. I’ve also sent an Email with no response. Like who is going to help us? When did Sanlam become COJ? Cause you guys are definitely behaving like them. Long holds, no response to emails. I really need my funds as I’m not working at the moment.
Helpful (0)
Replies (4)0
Replies (4)
Sanlam's replyOfficial
18 Mar 2025, 11:49Good morning Katlego
We apologise for your negative service experience and have escalated the matter for assistance.
Regards
Sanlam Client Care
We apologise for your negative service experience and have escalated the matter for assistance.
Regards
Sanlam Client Care
Sanlam's reply18 Mar 2025, 11:49
Official
Good morning Katlego
We apologise for your negative service experience and have escalated the matter for assistance.
Regards
Sanlam Client Care
We apologise for your negative service experience and have escalated the matter for assistance.
Regards
Sanlam Client Care
KN
Katlego N's updateReviewer Update
18 Mar 2025, 12:16Please advise what will change? I just got through the call centre now and the agent couldn’t even give me an update. Apparently the last time they touched my query was the 4th of March and he refused to tell me where in the process it is. He said he would escalate it but what would that change?
KN
Katlego N's update18 Mar 2025, 12:16
Reviewer Update
Please advise what will change? I just got through the call centre now and the agent couldn’t even give me an update. Apparently the last time they touched my query was the 4th of March and he refused to tell me where in the process it is. He said he would escalate it but what would that change?
Sanlam's replyOfficial
18 Mar 2025, 12:37Hello Katlego
We have requested assistance from the Complaints department at Sanlam Corporate.
We trust that they will be able to assist us with this matter.
Regards
Sanlam Client Care
We have requested assistance from the Complaints department at Sanlam Corporate.
We trust that they will be able to assist us with this matter.
Regards
Sanlam Client Care
Sanlam's reply18 Mar 2025, 12:37
Official
Hello Katlego
We have requested assistance from the Complaints department at Sanlam Corporate.
We trust that they will be able to assist us with this matter.
Regards
Sanlam Client Care
We have requested assistance from the Complaints department at Sanlam Corporate.
We trust that they will be able to assist us with this matter.
Regards
Sanlam Client Care
Sanlam's replyOfficial
24 Mar 2025, 13:59Good day Katlego
This is to confirm that you have been contacted and will be assisted further.
Regards
Sanlam Client Care
This is to confirm that you have been contacted and will be assisted further.
Regards
Sanlam Client Care
Sanlam's reply24 Mar 2025, 13:59
Official
Good day Katlego
This is to confirm that you have been contacted and will be assisted further.
Regards
Sanlam Client Care
This is to confirm that you have been contacted and will be assisted further.
Regards
Sanlam Client Care