NR
Natasha R
1 reviews | Active since Feb 2023
13 Sept 2024, 09:33
good day I have been sending email to Sanlam for the last week to get an update on my withdraw - I do not get feedback from Sanlam AT ALL. I am currently on the phone again to tray to speak to and agent, but I have unfortunately been holding on for 33mi
good day
I have been sending email to Sanlam for the last week to get an update on my withdraw - I do not get feedback from Sanlam AT ALL. I am currently on the phone again to tray to speak to and agent, but I have unfortunately been holding on for 33min still no answer. it is totally unacceptable that a customer has to struggle to get hold of and agent or feedback via email, then I do not even have to think how my family is going to struggle the day I have passed away. I am still holding on we are currently at 37min
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Replies (5)0
Replies (5)
Sanlam's replyOfficial
13 Sept 2024, 09:51Good morning Natasha
We apologise for your service experience.
The matter has been escalated to Sanlam Corporate.
Regards
Sanlam Client Care
We apologise for your service experience.
The matter has been escalated to Sanlam Corporate.
Regards
Sanlam Client Care
Sanlam's reply13 Sept 2024, 09:51
Official
Good morning Natasha
We apologise for your service experience.
The matter has been escalated to Sanlam Corporate.
Regards
Sanlam Client Care
We apologise for your service experience.
The matter has been escalated to Sanlam Corporate.
Regards
Sanlam Client Care
Sanlam's replyOfficial
13 Sept 2024, 10:43Good day Natasha
Sanlam Corporate has indicated that they will be in touch with you shortly.
Regards
Sanlam Client Care
Sanlam Corporate has indicated that they will be in touch with you shortly.
Regards
Sanlam Client Care
Sanlam's reply13 Sept 2024, 10:43
Official
Good day Natasha
Sanlam Corporate has indicated that they will be in touch with you shortly.
Regards
Sanlam Client Care
Sanlam Corporate has indicated that they will be in touch with you shortly.
Regards
Sanlam Client Care
Sanlam's replyOfficial
13 Sept 2024, 11:30Good day Natasha
That is the number we have provided to them.
We have again followed up with them.
Regards
Sanlam Client Care
That is the number we have provided to them.
We have again followed up with them.
Regards
Sanlam Client Care
Sanlam's reply13 Sept 2024, 11:30
Official
Good day Natasha
That is the number we have provided to them.
We have again followed up with them.
Regards
Sanlam Client Care
That is the number we have provided to them.
We have again followed up with them.
Regards
Sanlam Client Care
Sanlam's replyOfficial
13 Sept 2024, 12:04Thank you, Natasha.
You will be called.
Regards
Sanlam Client Care
You will be called.
Regards
Sanlam Client Care
Sanlam's reply13 Sept 2024, 12:04
Official
Thank you, Natasha.
You will be called.
Regards
Sanlam Client Care
You will be called.
Regards
Sanlam Client Care
Sanlam's replyOfficial
13 Sept 2024, 13:18Hello Natasha
We are not able to view the screenshots you have posted.
We did however receive feedback that Sanlam Corporate has given you a call.
Regards
Sanlam Client Care
We are not able to view the screenshots you have posted.
We did however receive feedback that Sanlam Corporate has given you a call.
Regards
Sanlam Client Care
Sanlam's reply13 Sept 2024, 13:18
Official
Hello Natasha
We are not able to view the screenshots you have posted.
We did however receive feedback that Sanlam Corporate has given you a call.
Regards
Sanlam Client Care
We are not able to view the screenshots you have posted.
We did however receive feedback that Sanlam Corporate has given you a call.
Regards
Sanlam Client Care