Glacier and Sanlam very slow

I was retrenched the end Augustus 2015.<br> The 9th of November I requested Sanlam to transfer my Umbrella investment fund to Discovery Provident Preserver fund and pay a portion to my personal account. <br> By the 26th of January this was not done yet, and I requested them to pay everything to my personal account and again furnished them with all the needed documents<br> <br> Every couple of days I get the same answer: \please phone again on Friday, please phone again on Wednesday, we are calculating the figures\"or something similar . <br> <br> I've been making use of the services of my broker:<br> Lyndylle Coetzer (LLB)<br> Graham Coetzer and Company<br> (c) ***<br> (t) *** / 4514 / 7315<br> (f) ***<br> <br> Is there any other way around this problem? <br> <br> Thanks <br> Theo Baumann <br> Klerksdorp "