SN
Sanele N
1 reviews | Active since Feb 2018
02 Feb 2023, 09:16
GIVING EXCUSES 😡
I am tired of hearing excuses and stories for Assupol. Telling me it was a data capture error, when this is not the first instance, why do they always capture my details instead of the policy holder’s? What are the odds that it happens twice in one lifetime that they capture incorrect information the just so happens to be mine? What are the odds? You are just trying to protect your employees and your organisation, the fact remains though, you are running a ***** scheme at Assupol.
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Sanlam's replyOfficial
02 Feb 2023, 09:29Hi Sanele, it was unfortunate that a human error occurred whereby one digit in the employee number was misread and captured with a different number, resulting in the premium being deducted from your salary instead of your co-employee's. This is being corrected and a refund will be paid as soon as possible. Apology again for the frustration caused. Regards, Assupol Complaints Manager
Sanlam's reply02 Feb 2023, 09:29
Official
Hi Sanele, it was unfortunate that a human error occurred whereby one digit in the employee number was misread and captured with a different number, resulting in the premium being deducted from your salary instead of your co-employee's. This is being corrected and a refund will be paid as soon as possible. Apology again for the frustration caused. Regards, Assupol Complaints Manager