Give me my money

I have taken out Life cover, Funeral cover and savings with Sanlam. In the beginning I had an amazing financial advisor and her resigned and I was re-assigned another one but she resigned and until now I don't have a financial advisor. So I took it upon myself to contact Sanlam that is when I realized that I had become just another income generating number in their books. All I receive are emails saying that they will call me back. No one ever calls me back even when I log a call back there is nothing. The Whatsapp system is useless and doesn't recognise my ID number the same one I use to login online.

I would love to take my business elsewhere where customer service is Centre to everything. However, I have also been locked out of moving my savings elsewhere or withdrawing or cancelling the savings option. I pay a lot of money to Sanlam for them to ignore me and make me run pillar to post.

If you are thinking of joining Sanlam don't bother.