MV
Marisa V

1 reviews | Active since Aug 2023

12 Oct 2023, 10:26

GIVE ME CLOSURE SANLAM!!!!!!

ATTENTION SANLAM!!!!!!

A year has passed and I am still waiting for my mother's death claim to be paid out. Having to relive her passing each time I call you guys. I feel as if you are playing a cat and mouse game and that you are taking me for a joke. You are ruining my life, causing me untold stress and I am on the verge of a nervous breakdown because of you, Sanlam. I can not do this anymore. You have the numbers of the caregivers. MY MOM DID NOT SEE A DOCTOR DURING THE PERIOD OF JULY TO SEPTEMBER 2022. I DO NOT KNOW WHAT EXCUSE YOU WILL HAVE THIS TIME AS ITS PRETTY STRAIGHTFORWARD. ENOUGH IS ENOUGH. I WANT MY MONEY ASAP. I AM DOING ALL THE LEGWORK AT MY OWN EXPENSE. MONEY I DON'T HAVE. THAT SHOULD BE YOUR JOB SANLAM. THIS NEEDS TO BE FINALIZED NOW!!!!!! I NEED SHELTER FOR MYSELF AND MY CHILD AND MY CHILD NEEDS FOOD. SCHOOL FEES NEED TO BE PAID BEFORE THE END OF THIS YEAR FOR NEXT YEAR. I DID NOT HAVE ANY ISSUES WITH BRIGHTROCK AT ALL. BRIGHTROCK PAID ME OUT IMMEDIATELY. YOU ARE SUPPOSED TO BE A REPUTABLE COMPANY SANLAM WHO TAKES CARE OF THEIR CLIENTS. YOU HAVE NOT TAKEN CARE OF ME SANLAM, AND THEN YOU STILL WANT A HUGE SHARE OF MY MOTHERS DEATH CLAIM MONEY. MY MOTHERS POLICY WAS NOT TAKEN OUT FOR YOU SANLAM. I WILL NOT RECOMMEND YOU TO ANYONE IN THE FUTURE THAT WOULD LIKE TO INVEST THEIR HARD EARNED MONEY. I HAVE LOST ALL TRUST IN YOU SANLAM. ITS BEEN OVER A YEAR NOW AND I AM STILL WAITING FOR MONEY I AM ENTITLED TO. NEVER IN MY LIFE HAVE I EVER HAD TO ENDURE SUCH INCOMPETENCE........

0
Replies (5)
Sanlam
Sanlam's reply12 Oct 2023, 10:35
Official
Good day Marisa  
 
 We are sorry to hear that your claim has not been finalsed. We have escalated your complaint to the relevant department.
 
 Regards
 Sanlam Client Care
MV
Marisa V's update13 Oct 2023, 14:05
Reviewer Update
Thanks, it's the same reply I always get. Let's hope I get paid out now as I am tired of empty words a
MV
Marisa V's update13 Oct 2023, 14:07
Reviewer Update
.... and goosechases
MV
Marisa V's update13 Oct 2023, 14:22
Reviewer Update
Still waiting Sanlam. No emails or telephone calls as of yet. Pls let's get this wrapped up. I think I have been waiting long enough. A year to date!!!!!!!! Pls Mrs Grewer....
Sanlam
Sanlam's reply13 Oct 2023, 14:24
Official
Good day Marisa  
 
A consultant has contacted you via email and called you. The call however went to voicemail. Please respond to the email sent.
 
Regards
Sanlam Client Care