EVdM
Elsje Van der Mescht

1 reviews | Active since Nov 2014

30 Sept 2024, 11:26

Getting worse and worse

Wow I find it shocking. Just went thought the complaints that were posted on Sanlam at Hello Peter. If I were you I would dig a hole and never come out again. Latest feedback regarding an annuity , it is taking time at SARS. Really? Alan Gray did not have that problem , Sanlam's own umbrella plan did not have that problem WHY WITH ONE little annuity you can't even just finalize the claim. It is nearly a month now....Also I see everybody gets the same feedback we will get back to you via private correspondence. It is like a second hand , hand me down response, oh and if you've been wondering NO SANLAM dit not call me< DID not try and resolve ANYTHING. People should take their pensions, annuities whatever you have and move to ANY other insurer. Image if you die HOW YOUR FAMILY IS GOING TO SUFFER AND GET THE RUN AROUND. No go to Allan Gray, Alexander Forbes anyone. Stay clear from Sanlam

0
Replies (3)
Sanlam
Sanlam's reply30 Sept 2024, 11:34
Official
Good day Elsje

We are sorry to learn that this matter has not yet been resolved.

We have followed up with the responsible team.

Regards
Sanlam Client Care
EVdM
Elsje Van der Mescht's update01 Oct 2024, 14:54
Reviewer Update
I must say I am impressed and Sanlam did eventually go the extra mile . After a consultant phoned me and referred my matter that was delayed to a VERY FRIENDLY consultant Gary Turner everything changed so quickly, he called me twice today. Second time indicating everything was sorted and the payment has been made. Invoice will be send to me. NOW THAT is GREAT service. Thank you Gary Turner you deserve a promotion!!!!!
Sanlam
Sanlam's reply01 Oct 2024, 15:03
Official
Good day Elsje

Thank you for your kind feedback.

We appreciate it and have relayed it to Gary.

Regards
Sanlam Client Care