LN
Letlhogonolo N
1 reviews | Active since Apr 2015
20 Nov 2018, 23:36
Getting my cancellation money
I took out a funeral policy for my uncle. He passed on before waiting period was over. He passed away ka July 2018. Gave the rep my documents on the 22nd of October 2018. They were captured on the 23rd October. I'm yet to receive my premiums back
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Sanlam's replyOfficial
21 Nov 2018, 07:51Dear Letlhogonolo, Thank you for taking the time to bring this to our attention. We will come back to you with feedback shortly. We are really sorry that you feel our service has not been up to standard. Our further communication with you will be by direct e-mail or phone. For your convenience, please note our dedicated complaint channels: *** / ***. Proudly serving. Assupol Complaints Team.
Sanlam's reply21 Nov 2018, 07:51
Official
Dear Letlhogonolo, Thank you for taking the time to bring this to our attention. We will come back to you with feedback shortly. We are really sorry that you feel our service has not been up to standard. Our further communication with you will be by direct e-mail or phone. For your convenience, please note our dedicated complaint channels: *** / ***. Proudly serving. Assupol Complaints Team.