GapCover Claims Department Sucks

I would like to formally complain with regards to the pathetic service I have received from Sanlam Gap Cover Claims Department.

I submitted a claim on the 20th of November. By the 23rd I was still awaiting confirmation that you received my claim. I sent an email and yet again no response was received.

I phoned and I was told that you have mail delays. A persistent problem it seems! On the 28th of November I received a confirmation and a reference number for my claim.

On the 8th of December I was still awaiting feedback on the submitted claim and phoned your claims department. I was told that I will have feedback by that afternoon, somebody will contact me. Its the 12th of December and still no response. So to get clarity I had to, yet again, contact the call center and as always had to speak to an *********** call center agent who had to ask around with regards to why my claim has been rejected. According to her I was sent an email with feedback about my claim. I never received this mail. So she put me on hold to find out what the problem might be and came back with an answer that there is a problem with the email server. So for the last 5 days you have experienced a problem with your email server and this call center agent is not even aware of it. She actually has to find out about it.

It has taken the Claims Department 23 days to process my claim. Pathetic correspondence and *********** call center staff has made this experience unbearable.

I have recommended Sanlam Gap Cover to numerous of my friends but I am seriously regretting this. I would hate for them to ever be in a situation where they need to claim and be treated with such disregard.