Gap cover to closing the gaps

It has been 7 months since i have started the claim process with Kaelo. I had to borrow money to pay the co-payment on my husbands claim, I paid it in January, i am still waiting for my full co payment to be refunded to me. I have emailed and called asked for managers to call me back, did conference calls with Kaelo, the hospital, my broker and stilk NO JOY!