GAP COVER TERRIBLE SERVICE

I submitted a claim, a basic deductible and co-payment claim and have been struggling to get this claim processed for weeks now. When you phone no one can help you, all they do is take your number and apparently someone will phone you back. This never happens. Don't even think about escalating the matter to their escalations department as they care even less. I've spent over an hour on the phone trying to get some information but to no avail. I am still int he dark.

You get told that they've had an influx of claims, so all their members decided to get sick at the same time ???

You also get told that they have a staff shortage but how is this my problem???