Gap cover: radio silence after application submitted

Between my husband and myself we have been trying to get Gap cover with Sanlam since October 2020. We have sent in the documentation twice. Each time we try to get cover, things become stagnant as soon as we submit the documents. No feedback, no response what so ever. I have phoned, emailed, short of going to the house of who ever is dealing with these applications (Vumbhoni Sithole), I've run out of options of what to do to get a response. So here is what you can do, cancel all application that we have submitted (assuming they have even been processed) and I will rather then go to your competition. Who knows, maybe they can't beat your price but I'm sure they will beat your service!!!