RD
Roisin D
1 reviews | Active since Oct 2014
16 May 2025, 10:36
Gap Cover - poor claims process
This is related to gap cover.
8th May - Claim submitted. No feedback so followed-up. Apparently it was missed. Eventually got escalated. 4th May - E-mail received requesting a document . Documents submitted the same day. 12th May - Phone call to follow-up. Agent had to search for the document requested but found it. She was supposed to escalate and call me back but did not hear from her. 15th May - Phone call to follow-up again. Agent once again asked for the same document.
It has been over a month since my claim was submitted and it seems my documents keep getting missed and agents don't follow-up.
Helpful (0)
Replies (2)0
Replies (2)
Sanlam's replyOfficial
16 May 2025, 10:38Good day Roisin
We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Gapcover,
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Gapcover,
Regards
Sanlam Client Care
Best regards,
Sanlam's reply16 May 2025, 10:38
Official
Good day Roisin
We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Gapcover,
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Gapcover,
Regards
Sanlam Client Care
Best regards,
Sanlam's replyOfficial
19 May 2025, 13:10Good afternoon Roisin
We have received feedback that you were in touch with Sanlam Gapcover earlier today and that you were provided with feedback.
They did try to call you later, but could not get hold of you.
They have indicated that they will be sending you an email.
Regards
Sanlam Client Care
We have received feedback that you were in touch with Sanlam Gapcover earlier today and that you were provided with feedback.
They did try to call you later, but could not get hold of you.
They have indicated that they will be sending you an email.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply19 May 2025, 13:10
Official
Good afternoon Roisin
We have received feedback that you were in touch with Sanlam Gapcover earlier today and that you were provided with feedback.
They did try to call you later, but could not get hold of you.
They have indicated that they will be sending you an email.
Regards
Sanlam Client Care
We have received feedback that you were in touch with Sanlam Gapcover earlier today and that you were provided with feedback.
They did try to call you later, but could not get hold of you.
They have indicated that they will be sending you an email.
Regards
Sanlam Client Care
Best regards,