GAP COVER FEELS LIKE A ****

I sent a claim to Gap cover 3 times and I am still getting the "Outstanding information" email. These are the dates: 10 March 18 March 24 March (sent personally to Amy Watkins) I was assured, over the phone, that ALL information was received by her and she attached it to the claim on the system. I would like to know if you are at all capable of actually paying out claims because there has been NO transparency in the process. Not one person contacted me to tell me how far the process has come. But within an hour of complaining on Hello Peter you called me 3 times!!!!!!!!!!! Rest assured, your incompetence has lost you a client. I have been paying gap cover for years and when I actually need you to do your damn job - you completely failed.

I need 3 things from you: 1. Find the documents I sent and process this claim 2. Let me know if the claim will be paid or if I need to go rob a bank to pay the claim myself 3. Treat your other clients like they actually matter.