Gap cover claim taking FOREVER!!

PATHETIC service from Sanlam Gap cover (centriq) I submitted a claim on the 12th of August and because of the centriq claims department TAKING FOREVER we are now being handed over by the doctors rooms that x rayed my husband! I have phoned and emailed so many times and I NEVER get a clear indication as to when this will be resolved! I need this claim finalized so that we can pay the doctors rooms. I have submitted claims in the past and never struggled like this... ABSOLUTELY SHOCKING SERVICE FROM A WELL KNOWN COMPANY!! We pay our policy every month, there is never a struggle to get payments from us!