UB
Ursula B

1 reviews | Active since Nov 2017

01 Aug 2019, 17:18

Gap cover - call centre and website inconsistencies

On Sanlam's website, it clearly states that the cost for individual or family gap cover is R298 - no distinction is made if you are a family or individual. On this basis I phoned them to arrange cover, only to be told that it actually costs R385...? What's the deal guys? Why the bull****? If it costs that, just put it on the site. Additionally, the call centre agent was rude when I asked why there was a difference and informed me that he didn't know why there were different costs, that the website was wrong and that I should just accept that the website was wrong and take the cover anyway...really? Not sure that the consumer protection act would see it quite that way. Come on Sanlam!

0
Replies (2)
Sanlam
Sanlam's reply01 Aug 2019, 17:22
Official
Dear Ursula

We are sorry to hear of your experience and will investigate your complaint urgently.

Kind regards
Sanlam Client Relations
Sanlam
Sanlam's reply13 Aug 2019, 09:20
Official
Good day Ursula We were informed that a consultant has contacted you.  We will be closing the case on the Hello Peter platform.  Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as our client.
 
Regards
Client Relations