Gap Cover by Sanlam through Kaelo

Sanlam Gap Cover by Kaelo After phoning the Call Centre, I was sent a form to complete. The form was completed and sent to *** and ***. On 16 May 2025, i received an acknowledgement of the "complaint" with reference number ***5. Guess what, the debit order was processed off my Standard bank account instead of the Nedbank account!

Demand: a. The requested debit order details be updated and confirmation be sent to me. b. Refund of 50% of my Bank charges of R460.00, which is R230.00

Disclaimer: Your failure to update my valid request will not diminish your responsibility to honour claims in terms of the policy. My rights in law are reserved.