NS
Natalie S
1 reviews | Active since Sept 2018
11 Sept 2018, 11:20
Gap cover
Kaelo Xelus Insurance provider...shocking service I have made a medical gap cover claim on 16 August 2018. It is now 11 September and my claim is still not resolved. I have made numerous phone calls to establish what the delay is. Each time I am told it is with claim assessment and there is a backlog .
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Replies (4)0
Replies (4)
Sanlam's replyOfficial
11 Sept 2018, 11:47Good day
We regret to learn of the service you experienced. I will escalate it to the relevant department in an effort that the matter can be amicably resolve.
Regards
Client Relations
Best regards,
Sanlam's reply11 Sept 2018, 11:47
Official
Good day
We regret to learn of the service you experienced. I will escalate it to the relevant department in an effort that the matter can be amicably resolve.
Regards
Client Relations
Best regards,
NS
Natalie S's updateReviewer Update
11 Sept 2018, 14:36Thank you Your assistance would be greatly appreciated
NS
Natalie S's update11 Sept 2018, 14:36
Reviewer Update
Thank you Your assistance would be greatly appreciated
NS
Natalie S's updateReviewer Update
12 Sept 2018, 15:53Thank you for your assistance I have received a reply :)
NS
Natalie S's update12 Sept 2018, 15:53
Reviewer Update
Thank you for your assistance I have received a reply :)
Sanlam's replyOfficial
13 Sept 2018, 07:45We are glad that this matter has been resolved.
Regards,
Client Relations
Best regards,
Sanlam's reply13 Sept 2018, 07:45
Official
We are glad that this matter has been resolved.
Regards,
Client Relations
Best regards,